Shipping policy

AINEXTA Shipping Policy

Order Processing

Orders are processed after payment has been successfully received. Processing and preparation may take 1–3 business days.

Shipping Times

Estimated delivery times are shown at checkout and may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances outside our control.

International orders may typically take approximately 7–15 business days after processing, but delivery can take longer in some circumstances.

Tracking

When tracking is available, tracking information will be provided after your order has been shipped. Tracking updates may take some time to appear after the shipment is first dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Delivery Delays

AINEXTA is not responsible for delays caused by customs, shipping carriers, weather, incorrect delivery information, public holidays, or other circumstances outside our reasonable control.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error in your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us with your order number and relevant photos or tracking information so we can assist.

Contact

For shipping questions, please contact AINEXTA through the contact information provided on our website.