Refund policy

AINEXTA Return & Refund Policy

We want you to be satisfied with your AINEXTA purchase.

Returns

You may request a return within 14 days of receiving your order. To be eligible, the product must be unused, in its original condition, and include all original packaging and accessories.

Damaged or defective items

If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 48 hours of delivery and provide your order number and clear photos or video showing the issue. We will review the request and, where appropriate, provide a replacement or refund.

Non-returnable items

Items that have been used, damaged after delivery, modified, or returned without the original accessories or packaging may not qualify for a refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Return shipping

Unless the item is defective, damaged on arrival, or we made an error with your order, the customer may be responsible for return shipping costs.

Contact us

Please contact AINEXTA through the contact information provided on our website before sending any return.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.